Frequently Asked Questions
Everything you need to know about renting totes with River Valley Totes.
Getting Started
How do I reserve totes?
Contact us by phone or email with your move date, address, and the package you'd like. We'll confirm availability and get you set up.
How far in advance should I book?
We recommend booking at least 1–2 weeks before your move date, especially during peak moving season (May–September). That said, reach out even if your move is soon — we'll do our best to accommodate you.
What areas do you serve?
We serve the Twin Cities metro area and western Wisconsin, including Hudson, River Falls, and surrounding communities. See our Service Area page for the full list.
The Totes
How big are the totes?
Our River Classic totes are approximately 27" x 17" x 12" and hold up to 300bs. Our totes are durable and reinforced for heavier items like books and kitchen gear.
Are the totes clean?
Yes — every tote is cleaned and inspected between rentals. We take pride in delivering totes that are ready to pack.
Do the totes come with lids?
Yes, all totes have attached hinged lids so your belongings stay secure during the move.
How many totes do I need?
A good rule of thumb: plan for about 1 tote per 10–15 square feet of living space. Our Studio Starter (20totes) works well for studios and small 1-bedrooms; the Family Mover (35 totes) covers most 2–3 bedroom homes.
Is a labeling kit included?
Yes! Every tote rental includes a complimentary labeling kit to help make your move easier and more efficient. Each tote comes with a clear plastic labeling sleeve attached to the outside, along with a variety of colored cards to write down the contents of each tote. Color-code your move by assigning a different color to each room — making it easy to identify where every tote belongs. This simple system allows you to pack, move, and unpack room by room, saving time and eliminating confusion. Less guessing, less stress, and a more organized move from start to finish!
Delivery & Pickup
When will my totes be delivered?
We deliver 1–2 days before your scheduled move date. We'll coordinate a delivery window with you when you book.
Where do you pick up the totes after my move?
We pick up from your new address — just let us know where you're moving to when you book.
What if I need more time?
No problem. Extra rental days are available based on weekly intervals. Just let us know before your rental period ends and we will do our best to accomodate additional time.
Is delivery really free?
Yes — delivery and pickup are always included for free within 15 miles from our headquarters and 1.00 per mile for anything over.
Pricing & Payment
How do I pay?
We accept payment by credit card, Venmo, and check. Partial payment is due to reserve your tote package and final payment is due at the time of booking.
What if a tote is damaged?
Normal wear is expected and covered. Significant damage (cracks, broken lids) may incur a replacement fee. We'll discuss this with you if it comes up.